Refund policy
We are happy to provide free, easy returns or exchanges within 21 days of order delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, undamaged, and with its original tags attached to the item. You’ll also need the receipt or proof of purchase.
We unfortunately are unable to accept items that are labeled Final Sale at the time of purchase for returns or exchanges.
To start a return, you can contact us at hello@shophotr.com. Please note that returns will need to be sent to the following address: -
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on gift cards.
You can contact us for any questions at hello@shophotr.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as sunscreen or beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shophotr.com.